1. Privacy Policy - We do not store credit card details nor do we share customer details with any 3rd parties.

 

2. Delivery Policy - When purchasing a ticket, you will receive your e-ticket via your chosen email address. This email will be delivered within 1 hour of placing your order. When purchashing artwork a timescale will be determined for delivery upon consultation with the customer.

 

3. Ticket Refund/Cancellation/Transfer Policy - All tickets are non-refundable and non-transferable once bought, unless ticket protection has been purchased. The full ticket price and booking fee will be re-imbursed in the unlikely occurrence of a show cancellation.

4. Ticket Protection - Customers who have purchased ticket protection via Secure My Booking are entitled to a full refund of ticket price should they be unable to attend due to circumstances beyond their control. Please visit Secure My Booking for further details.

 

5. Cloakroom - If the Event you are attending offers a cloakroom, items left in The Vaults cloakroom are done so at your own risk. We cannot accept any responsibility for loss, theft or damage.

 

6. Belongings - All personal items brought into the space must be insured by the owner. We cannot accept liability for any damage caused to any personal belongings.

 

7. Products and Pricing - All products and corresponding prices are clearly marked on the website before purchase and during purchase through our ticketing system. There may be other ticket prices on the market. We are unable to refund any tickets if a discounted ticket becomes available.

 

8. Payment - Tickets are purchased using third party software, Lineup. Payments will be made to The Vaults Box Office Company or directly to the appropriate producing company.

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9. Gift Vouchers - Vaults Gift Vouchers can only be applied to valid productions. Vaults Gift Vouchers may only be used once and may not be applied to existing booking

 

10. Cash - The Vaults is a cashless venue. We do not accept cash at the Box Office or at the Bar.

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11. Age Restrictions - Under no circumstance are Children under the age of 14 to be left unaccompanied when attending an event or show without a Parent or Guardian over the age of 16. 

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12. Pay What You Can - Pay What You Can Tickets are our way of supporting audience members experiencing financial hardship. We expect these tickets to be purchased at an honest and fair price, to reflect your financial position. Sadly if this offer is abused we will not be able to continue to offer this for those who benefit from it. These tickets are not to be used for bulk orders or parties larger than 6 people. Valid ID and proof of card purchase will be required upon entry.

 

13. Zero Tolerance Policy - We have a zero tolerance policy towards abuse of any kind towards our staff, cast and customers. Many of our shows are interactive, but unwelcome disruption or abuse will be treated with a warning policy, before being removed from site.

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We reserve the right to remove patrons from the premise if they are observed to behave in any of the following ways: 

- touching staff, cast or other audience members without consent

- body shaming

- using racist, sexist, homophobic, biphobic, transphobic or able language

- cultural appropriation

- refusal to meet staff or cast's requests or to follow instructions

- interruptive conversations or behaviour during the show

- hecking

By entering the space you are agreeing to the above, and understand that if you break these rules you may be asked to leave. 

 

To view our Privacy Policy, click here